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This option displays the system information dialog box, which show various information about the current system. Cerious Software may ask for some or all of this information for troubleshooting.

 

Operating System

 

Platform. This field displays the current operating name.

 

Version. The current operating system version information is listed here.

 

Build. This field displays the current version compilation number or build number.

 

 

Processors

 

CPU. The CPU model information is displayed here.

 

No. This field shows the count of processors installed on the computer's motherboard.

 

 

Memory Usage. (ThumbsPlus updates these values in realtime.)

 

Physical Total (KB). The total amount of physical memory (RAM) installed on the computer. The amount of RAM available is unrelated to hard disk size.

 

Physical In Use (KB). The amount of allocated physical memory (RAM) that is currently in use on the computer.

 

Physical %. The percentage of physical memory that is currently available (unallocated).

 

Page File Total (KB). The total amount of page file memory available. This memory is allocated on the computer's hard disk in a special file called a page file (or swap file) and is controlled by Windows.

Note: Windows uses this page file memory when it does not have enough physical RAM to hold all programs that are currently running. When a program is allowed execution time in the CPU, Windows makes sure that all of the executable needed by the program is 'swapped' back to physical RAM from the page file. This will cause other programs to be 'swapped' out to the page file to make the necessary room.

 

Page File In Use (KB). The amount of allocated page file memory that is currently in use.

 

Page File %. The percentage of page file memory that is currently available (unallocated).

 

Process Total (KB). The total amount of memory available to the ThumbsPlus process.

 

Process In Use (KB). The amount of allocated process memory in use by ThumbsPlus.

 

Process %. The percentage of process memory that is currently available (unallocated) by ThumbsPlus.

 

Overall Load. Over all memory load in percentage used.

 

 

Display Information

 

Monitors. The current count of monitors installed on the computer.

Note: NT 4.0 systems multi-monitor support is implemented differently than that of Windows 98 and Windows 2000. For this reason, ThumbsPlus may not be able to use individual monitors for display related operations when running under a multi-monitor NT 4.0 setup.

 

Size. This field displays the current desktop screen resolution in width x height.

 

Depth. This field displays the color depth setting for the current desktop.

 

Adapters. This area will display all video adapters installed on the computer.

 

 

Environment

 

Locale. This field displays the locale specific settings of the computer.

 

Temp. The field displays the current path specified by the Windows TEMP environment variable.

 

 

Installation

 

Database Path. This field displays the current path specified by the ThumbsPlus Database Path registry setting.

 

Preferences Path. This field displays the current path specified by the ThumbsPlus Preferences Path registry setting.

 

Per-user preferences. This option displays whether or not individual users of the computer have their own preferences settings in the registry.

 

Installation Type. This field displays the current installation type.

 

 

Generate & E-Mail Technical Support Info. Use this button only when instructed to do so by Cerious Software technical support. This will generate a detailed technical support profile log about your ThumbsPlus installation and automatically attach it to a new e-mail by invoking your e-mail application (provided that your e-mail application is a windows MAPI client).